BRIK SURVEYORS LTD COMPLAINTS PROCEDURE

Our Quality Service Standards are assured by:

·       Membership of the Royal Institution of Chartered Surveyors.

·       Members of the Property Ombudsman.

Members are bound by the rules and regulations of both the Royal Institution of Chartered Surveyors and the Independent Surveyors and Valuers Association. We carry the requisite professional indemnity, public liability and employer’s liability insurance as laid down by the RICS rules and regulations.

We are committed to providing excellent service at all times and therefore welcome any feedback that might help to improve our service. If you are dissatisfied with any aspect of our service and would like an informal discussion or make a formal complaint then you can contact:

Consumer Provisions – Our Details:

Brik Surveyors Ltd

Office Address: 11 Broad Street, Truro TR1 1JD

Telephone: 01872 300 875

Contact email:sales@briksurveyors.co.uk

In the event of alleged negligence, it is important not to carry out any further works before we have re-inspected the property and been given the opportunity to instruct our own contractors to provide quotations if found necessary.

The procedure for dealing with complaints is as follows;-

·       In the first instance, any official complaints relating to any negligence must be put in writing to Brik  Surveyors Ltd. at our company office.

·       Your complaint will be acknowledged within three working days.

·       We aim to review all complaints within one working week and fully deal with any complaint within one month.

·       We will liaise with any intermediary / counselling organisation acting on the complainant’s behalf if requested to do so.

·       Our final decision will be given in writing.

·       If you are not satisfied with our final decision then you may refer your complaint to our Professional Body whose addresses are below.

Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP